Dear Valued Client,

Thank you for your continued trust and support. In order to maintain the high standard of professional service you have come to expect from us, we will be implementing an average service fee adjustment of approximately 6%, effective 1 July 2025.

This decision has been made in light of the sustained increase in operational costs in recent years, including rising expenditure on staffing, software, energy, and insurance. We made a conscious choice not to adjust our fees in 2023, absorbing the growing cost pressures in order to minimise the immediate impact on our clients. However, as these pressures continue to build, a measured adjustment has now become necessary to ensure both service quality and long-term sustainability.

Key Principles of the Adjustment:

• Average adjustment of approximately 6%, with specific details communicated individually based on the nature of the services provided.
• Grace period for new clients: Clients who joined us on or after 1 January 2025 will have the fee adjustment deferred by three months to ease the initial financial impact.
• Transparent communication: We will be contacting each client individually to explain the specific details and rationale behind the adjustment.

Our Philosophy - Simple and Low Costs Quality Service.

We believe in maintaining a simple and transparent fee structure, with a focus on cost efficiency, service quality, and long-term value for our clients. Our pricing model is designed to be straightforward, fair, and reflective of the quality and expertise we provide.

Our cost is your expense. That’s why we are dedicated to managing our operational costs efficiently. Without relying on the overheads of a large-firm structure, we are able to offer professional services comparable to those of major accounting firms. What you need is quality service — not our luxury office. Lower overheads mean we can offer you more competitive fees. This is our promise and philosophy. If you believe the same, it may be the right place for your tax matters.

Our Commitment

While Elaga remains committed to operating efficiently, continuously improving the quality of our services, and sharing cost pressures with our clients in a fair and reasonable manner. This fee adjustment is the result of careful consideration, and aims to strike a balance between service excellence and responsible business stewardship.

Should you have any questions or wish to discuss this in more detail, please do not hesitate to get in touch. We would be pleased to assist you.

Yours sincerely,
Elaga Accountancy