Published following Companies House guidance updated on 14 January 2026

Companies House has issued an important update to its guidance on identity verification, following amendments to The Registrar’s (Requirements Applicable to Electronic Form Documents) Rules 2022.

The update clarifies the process for correcting errors in identity verification information where incorrect details were submitted, whether due to typographical errors, incorrect source data, or processing issues. Let our compliance expert to guide you through t he newly procedure.

Identity verification errors can be corrected

Under the new regime, individuals who have completed identity verification — including where verification was carried out by an accountant or other professional — are not locked into incorrect information if an error is later identified.

If details such as a name, date of birth, or other personal identifiers were entered incorrectly, Companies House has confirmed that these can be amended using the prescribed correction procedure, rather than requiring a fresh verification from the start.

This applies equally where:

• incorrect information was supplied at the outset,
• a genuine mistake was made during submission, or
• an administrative or processing error occurred.

The correction process is handled in accordance with Companies House’s updated electronic filing rules, and includes submissions made by an Authorised Corporate Service Provider (ACSP) acting on behalf of a client.

Technical issue affecting some correction submissions

Companies House has also confirmed that a technical issue affected a number of correction submissions filed before the end of December 2025. As a result, some forms could not be processed.

The issue has now been resolved, and no new submissions are affected.

However, where a correction was submitted during that period and no confirmation of acceptance or rejection has been received, the submission may need to be filed again.

In such cases, Companies House has asked that the relevant correction form (ACSP04) be resubmitted, with the free-text section clearly stating that the filing is a second submission. This helps Companies House identify and prioritise the case.

What to do if you are unsure whether you are affected

If a confirmation email and reference number were issued at the time of the original submission:

• some cases may still be under review, particularly where multiple amendments were requested;
• Companies House can be contacted with the reference number to confirm the status and whether resubmission is required.

Where an error is preventing a client from completing identity verification, or where a filing deadline is approaching, Companies House has indicated that urgent cases can be reviewed and prioritised on request.

Summary of How to Update Identity Details

Errors in identity verification details do not mean the process has failed. Companies House has confirmed that corrections can be made through the proper procedure, and that affected submissions from late 2025 can now be dealt with following resolution of the technical issue.

As with all Companies House filings, timely follow-up and accurate resubmission are important to avoid unnecessary delays.

Seek Professional Help

If you are affected by any of the issues above, or are unsure whether your identity verification details are accurate, do not worry. Elaga Accountancy regularly assists directors, PSCs, and overseas clients with Companies House compliance, identity verification matters, and follow-up submissions. We can help you review your position, clarify what action (if any) is required, and support you through the correction process where needed.

If you would like to discuss your situation, feel free to contact us to arrange a straightforward, practical conversation.

***Contact us to learn more.

#CompaniesHouse #IdentityVerification #ACSP #RegistrarUpdate #CorporateFilings #UKCompliance #CompanySecretarial #UKTax